GenAI Service Desk Intelligence Platform
RAG-powered knowledge base for instant incident resolution
Symcor
Overview
Built a GenAI-powered service desk solution that allows support teams to query the entire knowledge base in natural language — surfacing accurate, context-grounded answers instantly rather than searching through ticket histories and documentation. Includes a production RAG pipeline ingesting documents from Google Drive with automated sync, chunking, and semantic search.
Highlights
- RAG pipeline ingesting tickets, runbooks, SOPs, FAQs into ChromaDB vector store
- Google Drive document sync with Sentence Transformers embeddings
- Semantic search across large enterprise corpora
- Reduced MTTR for recurring incidents
- Multi-tenant K8s deployment with auto-scaling, persistent vector storage, and TLS
- Async FastAPI REST endpoints consumed by React Native mobile app